Originally Posted by KevinWorkman
That was a great answer and I appreciate it. Logs are in a static location for all networked computers in the call center. Granted at home reps might have or rather should have different locations, that can be factored in.
The reason I can't get the source is because the software is not my own or the companies. It is run, updated and maintained by a 3rd party. I can not hook anything to it, nor edit anything about it. I can not simply ask for the source code, even if it was my companies proprietary software I would assume I couldn't.
The functionality of having agent idle status displayed as a desktop notification icon or desktop widget is leaps and bounds beyond our current implementation of the software it's self. Requests have been submitted already to implement such a feature but where shot down. I don't want to hurt the program and given logs are read/write on your own networked partition, the files and names are identical.
Appreciate the response, I will pass it along.