Search:

That was a great answer and I appreciate it. Logs are in a static location for all networked computers in the call center. Granted at home reps might have or rather should have different locations,...

As I would assume you have gathered, my experience and skill are not on par with your own. I asked the question as I myself could not answer it. Given my lack of experience and in my haste, I posted...

I have a program, it is on windows xp. The program is similar to a soft phone and is used on corporate computers. I work in the office and the program has features such as "Wrap-up", "Not-Ready" and...